Payment & Refund Policy

This Payment & Refund Policy applies to all payments made to RBD GENERAL TRADING L.L.C-FZ for consulting, coordination and support services and forms part of the Company’s contractual framework.

Payments are processed by third-party Payment Providers. The Company does not store card data and does not itself operate as a card processor, merchant acquirer, bank or regulated payment institution.

For refund purposes, Services are considered initiated once the Company starts substantive work reasonably connected to the order, including consulting, analysis, planning, coordination, provider outreach or similar meaningful execution steps.

Refunds may be considered only where the Client submits a written request before the Company has materially initiated the relevant Services and before significant internal or external costs have been incurred.

Payment-provider fees, card-processing charges, settlement fees, blockchain or wallet network fees, exchange-rate losses, fraud-screening costs, third-party service charges, banking charges and any amount corresponding to work already performed are generally non-refundable.

The Company may issue a partial refund where some work has been performed but the entire scope has not been completed. The refundable balance may be determined by reference to the stage of execution, time spent, resources committed, external costs and administrative burden.

A refund may be refused where the Company has initiated substantive work, where the Client has provided incomplete or inaccurate information causing unnecessary work, where a third-party cost has already been incurred, or where the request appears abusive or inconsistent with prior communications.

If the Client wishes to cancel a request, the Client must notify the Company in writing using arturovna.suleyma@gmail.com. The earlier the request is submitted, the greater the possibility that further costs can be prevented and a refund evaluated.

Where settlement involves digital assets or blockchain-based transfer mechanisms, the Client acknowledges that such settlement may be operationally irreversible once completed. Any approved refund after that stage may be processed as a new outgoing transaction and may involve additional costs.

Before initiating a chargeback or payment dispute, the Client agrees to contact the Company in good faith and provide a reasonable opportunity to review the issue. The Company may submit transaction metadata, communications, logs and proof of work in response to any dispute.

The Company reserves the right to deny refund requests and defend against payment reversals where it reasonably believes that the Client has engaged in fraud, abuse or bad-faith chargeback behavior.